Frequently Asked Questions

Go Easy Online has a reputation for great customer service and prompt response. If you have any questions or concerns please feel free to contact us with your enquiry.

Warranties and Returns

• Do your products come with a warranty?
• What does the warranty cover?
• I have received a faulty item - what now?
• Who pays the postage costs if an item has to be returned?
• I have changed my mind about the product or made an incorrect choice. Can I get a refund?
• How quickly do I need to report a faulty or damaged item to GOEASY Online?
• If my item is damaged in transit will the item be replaced?
• I do not have the original packaging of my item, so can I still return it?
• Can I drop my return item off in person to your warehouse?

Do your products come with a warranty?

All our products are covered by a full manufacturer warranty. We only stock quality merchandise so you know your product will standthe test of time. Please view individual product listing for appropriate product warranty.

What does the warranty cover?

All our products are covered by a full manufacturer warranty. Warranties usually cover manufacture defects. Terms, conditions, and exclusions may apply. View individual product information page or product user manual included with your purchase.

I have received a faulty item - what now?

We are sorry to hear that. In most cases we will need to inspect the damaged goods to arrange for the product to be repaired orreplaced. Every situation will be treated individually. Please contact us for more assistance Contact Us . We will forward your matter to the appropriate parties who will assist with your enquiry.

Who pays the postage costs if an item has to be returned?

In the situation where a product needs to be returned, the full purchase price will be refunded (Less postage and handling costs) Please contact us for more assistance Contact Us .

I have changed my mind about the product or made an incorrect choice. Can I get a refund?

Yes, we have a money back guarantee! You can return the item within 7 days from receiving the product if you are not completely satisfied. The product must be in its original packaging. In the situation where an item needs to be returned, the full purchase price will be refunded (Less postage and handling costs) once we have received the product.

How quickly do I need to report a faulty or damaged item to GOEASY Online?

You need to contact us as soon as possible viaContact Us page. We will try and resolve this matter as promptly as possible.

If my item is damaged in transit will the item be replaced?

If you suspect that the item is damaged, please DO NOT sign for the package. You must sign that 'goods need to be inspected' on the consignment. All items will be assessed on a case by case basis. You must email us as soon as you have received the product.Contact Us . You must provide suitable confirmation of the damage(Photos primarily, and/or written quotes if the damage is internal, electrical or mechanical) so we can arrange for suitable replacement of damaged parts. Replacements are subject to stock availability and selected product lines.

I do not have the original packaging of my item, so can I still return it?

Yes, you can still return the item without the original packaging, as long as you can provide suitable packaging for the return of the item. (Postage and handling costs are the customer's responsibility) This only applies to faulty or damaged goods.

Can I drop my return item off in person to your warehouse?

Drop-offs are usually not accepted. However, there may be occasional exceptions if arrangement has been made with the appropriate channels,i.e. service or repair centers for appropriate products. Please view all terms and conditions before purchasing.

Contact Us

• How can I contact you?
• How long will it take for you to reply to my enquiry?

How can I contact you?

* Call Us:
   Phone 1300 766 569
    Monday-Friday 9am-5.30pm (EDT)
   Saturday-Sunday 10am-3pm (EDT)

* Chat to Us:
   

* Email Us:
  Send us an enquiry form onContact Us page.

How long will it take for you to reply to my enquiry?

We are committed to answering your enquires within 24 hours.(Mon-Fri).

Shipping and Delivery

• When will I receive my order?
• When will my order be shipped?
• I have a PO Box. Can you deliver to me?
• How do I calculate delivery costs for the item(s) I'm interested in?
• Can I pick up from your warehouse or organize my own courier?
• Can you send my item faster and speed up the delivery?
• Do you offer shipping discounts for bulk purchases?
• Can you ship my items together?
• Do you ship internationally?
• Which delivery services do you use?

When will I receive my order?

Your products will be shipped shortly after your payment has been cleared. Please allow up to 10 business days. In most cases, items take approx 2-5 business days after payment has been cleared. (*Excludes weekends and public holidays)

When will my order be shipped?

Your products will be shipped shortly after your purchase, in most cases within 48 hours of the transaction. Please allow up to 10 business days. The following are estimated shipping times:

Queensland: 2-7
New South Wales: 2-7
Victoria: 1-5
South Australia: 2-7
Tasmania: 3-10
Western Australia: 4-10
Northern Territory: 4-10

(Please Note : These shipping times are estimates only, and business days are Monday - Friday.)

I have a PO Box. Can you deliver to me?

Unfortunately we are unable to deliver to PO Boxes or Private Bags. Please provide a suitable delivery address.

How do I calculate delivery costs for the item(s) I'm interested in?

Simply add the item(s) of interest to the 'basket/ Postage calculator' put your postcode in the 'find' tab and the delivery costs are calculated automatically.

Can I pick up from your warehouse or organize my own courier?

Sorry, we are unable to organize external courier services. These services are carried out by independent companies; this would cause confusion and possible shipping delays for our consumers. Pickups are welcome from our Ravenhall office.
Please contact us to arrange a pick-up time.

Can you send my item faster and speed up the delivery?

Unfortunately we are unable to fast-track your shipping time. If you need something by a specific date, you should allow a 10 business day timeframe for the order to be processed and delivered to you.

Do you offer shipping discounts for bulk purchases?

Yes, we do. However, this is dependant on the specific product and availability of stock. May not apply to large items such as bicycles, tricycles, and exercise equipment. For bulk purchases please contact us prior to ordering: Contact Us

Can you ship my items together?

In most cases, yes. However, every situation is different. So please bear in mind that there are many factors involved and you may not always receive your items together.

Do you ship internationally?

Currently, we ship within Australia only. If you're an international buyer please contact us for more information. Contact Us

Which courier companies do you use?

Small item(s) under 20kg and less than 1 Meter in length will generally be dispatched via Australia Post. For larger items we use Direct Freight Express and Kings Transport

Payments

• Which payment methods do you accept?
• Do your prices include GST?

Which payment methods do you accept?

We accept direct transfer (online banking), credit card via SecurePay Bank deposit and money order.

Do your prices include GST?

Yes, all our prices are G.S.T inclusive.

Products

• I have changed my mind about the product or made an incorrect choice. Can I get a refund?
• I am worried about purchasing online with my credit card!
• Can I change the products or payment method in an order I've already submitted?
• You have such low prices - how do you do it?
• The item I received is different to what I ordered!

I have changed my mind about the product or made an incorrect choice. Can I get a refund?

Yes, we have a money back guarantee! You can return the item within 7 days from receiving the product if you are not completely satisfied. The product must be in its original packaging. In the situation where an item needs to be returned, the full purchase price will be refunded (Less postage and handling costs) once we have received the product. ( click here for terms and conditions)

I am worried about purchasing online with my credit card!

You'll be pleased to know that the only method of credit card payments we accept are via SecurePay. If you're still unsure please consider the other payment options available.

Can I change the products or payment method in an order I've already submitted?

Unfortunately, we are not able to change the items in your order or your selected payment method once your order has been submitted.

You have such low prices - how do you do it?

We work with our local and overseas suppliers closely and build long-term relationships so we get the best possible price. We also work on small profit margins but high turnover policies. This means we can stay competitive and pass all the savings on to you, the end consumer!

The item I received is different to what I ordered!

We are sorry to hear that. Please contact us for more assistanceContact Us. In some cases this could be the latest model of a specific product, or the photo listed in our product listing varies slightly.