Lifespan Lifetime Motor and Frame Warranty

At Lifespan we are dedicated to bringing you high quality treadmills at affordable prices. We guarantee long term high performance from our treadmill range, and so all faulty components will be replaced or supplied free of charge. This policy is only valid for treadmills used in a domestic environment, and will not cover normal wear & tear.

Our Lifetime Warranty policies guarantees on the lifetime of the product on the market. This is considered to be 5 years unless otherwise stated specifically.

Lifespan Lifetime Spin Bike Warranty

Our Spin Bikes come equipped with strong, steel frames that are built to last in a home/domestic environment.

Our Lifetime Warranty policies guarantees on the lifetime of the product on the market. This is considered to be 5 years unless otherwise stated specifically.

12 Months Parts Replacement Warranty

All Lifespan products come with a standard Manufacturer's 12 Months Parts Replacement Warranty

Parts Replacement Policy

All parts replaced within the warranty period are covered for a minimum of 3 months.

All parts replaced outside the warranty period are also covered for a minimum of 3 months.

Personal Injuries/Damage

We also do not cover any personal injuries or damage due to accidents, misuse, neglect, normal wear, improper assembly or improper maintenance.

Some exclusion's do apply see individual user manuals for full warranty information.

How a claim is made

When making a claim, you will need to provide proof of purchase, condition photos of the item. This information is required to be submitted via the support center and communication is made through the support center. When the claim is created, the customer will receive the claim number and the customer support team should reply within 48 hours.

What payment types are accepted?

VISA, MasterCard, PayPal and GoEasy Gift cards.

Go Easy Bank Transfer Details

Commonwealth Bank
Account name: Go Easy Online
BSB: 063 120
Account Number: 102 44 175
*Please ensure when making payment that the order number is used as the payment reference,
Failure to do this will occur delays in applying payment & dispatching to your order.

How do I know my card details are secure?

We use Secure Socket Layer (SSL) and payment gateway for all orders placed to ensure the security of your personal card details.
Our secure web pages can be identified by their URL: that begins with 'https://', while standard pages begin with 'http://'.
A padlock or key will also be visible in the bottom right of your web browser.

Go Easy Australia Fraud Protection Security

At Go Easy Australia, we have a fraud protection security procedure in place which may occur to any order placed via our website/s.
Having this in place ensures peace of mind and the highest level of security protection for all our customers who shop with GMX Motorbikes.
A notification email will be sent to you, if your order as become part of this fraud protection security procedure.
Please follow the instructions on the email and call us to get your order processed.

Can I still order online if I don't have a credit card?

Yes, you can use a debit card (VISA or MasterCard) or open a PayPal account or pay via Bank Transfer

How do I get a PayPal account?

Visit the PayPal website www.paypal.com.au and sign-up for an account.

Humm helps everyday Australians Buy Now Pay Later. Our payment plans are great value because humm customers pay no interest, ever!  

Humm is fast and simple to use when you shop: 
Online Simply, select humm at checkout and you will be taken through humm to confirm your payment.
In store, open the humm App and generate a barcode. Simply take this to the checkout with your purchase and they will scan or input the code.

Cancelations

You will need to submit a claim via our support center and the support team will assist you further with your enquiry.
The customer is responsible for covering the return postage/shipping carrier cost of the product being returned.

- A 10% cancellation / restocking fee will apply to all returns & refunds.
- Shipping/carrier costs are non-refundable.
- A claim needs to be placed through the support center and needs to be approved by Go Easy Australia before the order(s) are returned.
- Your relevant order information must be on the item you are returning.
- If you have placed an order that is currently on back order or pre order and wish to cancel the order a 10% termination fee will apply. You can only cancel this type of order if it has not been dispatched.

By consumer law we have the right to not give a refund or a replacement if the customer simply changes their mind about a product

Note: For hygiene reasons some products may not be returned under this policy such as helmets, clothing, safety equipment etc.