Afterpay Policy

Cancellations

You will need to submit a claim via our support center and the support team will assist you further with your enquiry.

The customer is responsible for covering the return postage/shipping carrier cost of the product being returned.

- A 10% cancellation/restocking fee will apply to all returns & refunds.

- Shipping/carrier costs are non-refundable.

- A claim needs to be placed through the support center and needs to be approved by Go Easy Australia before the order(s) are returned.

- Your relevant order information must be on the item you are returning.

- If you have placed an order that is currently on backorder or pre-order and wish to cancel the order a 15% termination fee will apply. You can only cancel this type of order if it has not been dispatched.

By consumer law, we have the right to not give a refund or a replacement if the customer simply changes their mind about a product

Note: For hygiene reasons, some products may not be returned under this policy such as helmets, clothing, safety equipment etc.