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Payments can be made throughout the lay-by period. It is the customer's responsibility to ensure payments are made within the required timeframe and that the lay-by is paid in full within 12 weeks.
No more than 3 weeks may pass between payments.
If your circumstances change and you are unable to make a payment, please contact Go Easy Online as soon as possible.
Please consider your purchase carefully before placing an item on lay-by. Once your lay-by is established, Go Easy Online may reserve or hold stock, order stock specifically for your purchase and incur costs associated with establishing, administering and maintaining your lay-by.
If you choose to cancel your lay-by, the 20% deposit forms the agreed termination fee.
The termination fee is intended to cover Go Easy Online's reasonable costs associated with the lay-by, which may include administration and processing costs, reserving or holding stock, ordering stock specifically for the customer, storage and other reasonable costs directly associated with establishing, maintaining and cancelling the lay-by agreement.
In accordance with Australian Consumer Law, the termination fee retained by Go Easy Online will not exceed our reasonable costs in relation to the lay-by agreement.
Where Go Easy Online's reasonable costs equal the 20% deposit, the deposit will be retained as the termination fee.
If the reasonable costs associated with the lay-by are less than the 20% deposit, only the applicable termination fee will be retained and the remaining amount will be refunded.
Any payments made above the applicable termination fee will be refunded to the customer.
If Go Easy Online cancels your lay-by because we are unable to fulfil the agreement, or where Go Easy Online has breached the lay-by agreement, no termination fee will be charged.
All amounts paid by the customer, including the 20% deposit, will be refunded in full.
No more than 3 weeks may pass between payments, and all lay-bys must be completed within the agreed 12-week period.
If you are unable to make a payment or complete your lay-by by the due date, please contact Go Easy Online as soon as possible.
Where the terms of the lay-by agreement are breached, Go Easy Online may terminate the agreement where permitted by Australian Consumer Law.
Any termination fee or refund following cancellation will be handled in accordance with the Australian Consumer Law.
The price agreed when your lay-by is created remains the purchase price for your lay-by.
If the product is subsequently discounted, reduced or included in a sale or promotion, the new sale or promotional price does not apply to an existing lay-by.
Products included in your lay-by may be reserved, held or ordered specifically for your lay-by agreement.
If we are unable to supply the product and Go Easy Online is unable to fulfil the lay-by agreement, we will contact you and all amounts you have paid will be refunded in full.
If your lay-by contains multiple products and you wish to cancel or remove an item, please contact the Go Easy Online team before making any changes to your lay-by.
Any applicable termination fee will be based on the reasonable costs associated with the cancellation and will be handled in accordance with Australian Consumer Law.
This Lay-By Policy and our lay-by agreements operate in accordance with the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any consumer right or remedy that cannot lawfully be excluded, restricted or modified.
If you have an existing lay-by and need assistance with your payments or agreement, please contact the Go Easy Online team.