Delivery & Pick Up Information

Estimated Delivery Time Frames

Please see below an estimated delivery time:

Allied Express & Borders Express Please note: These carriers are NOT a same day or express service. 

Order Processing Times

To ensure we offer a wide range of products, we work with multiple suppliers across Australia. Because of this, stock often needs to be transferred to our location before your order can be collected or dispatched.

Please allow 2–3 business days for your order to be processed. The processing time frame begins after the order has been placed.  This timeframe allows for stock to arrive from the supplier’s warehouse and be prepared for pick‑up or shipping. 

1. Delivery time frames

Delivery time frames are not guaranteed and are rough estimations given to us by our shipping carriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please note you are unable to allocate a preferred time for delivery as the shipping carriers cannot deliver within allocated time frames.

1.1. Late Deliveries

Go Easy Online will not be held responsible for late deliveries due to unforeseen circumstances. Our shipping carriers will always try to deliver on time. You will be automatically emailed a tracking number that will allow you to track the delivery of your item.

1.2. Refund or Replacement

Refunds or replacements may only take place once an item is declared as 'lost in transit'. In accordance with our shipping carriers guidelines, items will be only be declared as 'lost in transit' if the item cannot be located within 25 business days after the investigation has been opened by our freight agent. The 25 days is from the date that we are informed that the item has not been received not when the order was dispatched. 

2. Door to Door Delivery

Our delivery service may vary among carriers. Since most carriers deliver to the curb side immediately adjacent to their vehicle, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as shipping carriers will only deliver to the ground floor entrance.

Be sure to provide one or two phone numbers in case the shipping carrier needs to notify you to arrange delivery. All deliveries are made from Monday to Friday, 9:00 am - 5:00 pm. Our shipping carriers are unable to give delivery specific times or times.

2.1. Front Entrance Delivery

Deliveries are strictly door-to-door services; the shipping carrier will deliver to your ground floor front door location or to an accessible ground-floor entrance. Shipping carriers are not obligated to enter any premises or homes and will enter at their discretion.

2.2. Non-Ground Floor Deliveries and Steps

Due to Australian Occupational Health and Safety regulations deliveries above or below the ground floor are at the shipping carrier's discretion and are not guaranteed. This includes (but is not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the front door of the property.

2.3. No-one Home

If the courier arrives to deliver your goods after a pre-arrangement was made, no one is present to receive them and an 'Authority to Leave Unattended*' note has not been left they will return the freight back to the shipping carriers depot. A calling card will be left at the premises for you to arrange the redelivery or collection. In this case, you will be liable for the re-delivery fees and charges. Go Easy Online will not be liable for these re-delivery fees and charges. If the order is subsequently canceled and returned to the supplier, you will be liable for all shipping carrier charges as well as a 15% restocking fee.

*Please note that we do not recommend authority to leave unattended and the shipping carrier may also wish to decline the request as all our deliveries require a signature on delivery.

3. Large items (over 20kg) 

Due to Australian Occupational Health and Safety regulations, someone must assist the driver with unloading the item if it is too heavy to be moved by one person. If no one is available to assist, a tailgate truck will be required to unload the item. The tailgate service may incur additional fees and charges. Please contact us via email or phone (03) 8358 5420 if this is required.

4. Short Deliveries and Damage to Packaging

You are responsible for counting the number of cartons you receive and ensuring that this amount matches the amount on the shipping carrier’s delivery note. If this amount on the delivery note does not match the number of cartons you received you must note the number of cartons you received on the shipping carrier’s delivery note.

Damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the shipping carrier's delivery note (if applicable) and write “damage to packaging”. If the item has been damaged you are required to submit a ticket via our support centre with a description of the damage and photos attached. The support team will contact you within 48 hours. For peace of mind, we offer shipping insurance which covers any damage that may occur while in transit. Please contact us to hear more about shipping insurance.

Short deliveries and damage to packaging must be reported to Go Easy Online within 2 business days of signing for the goods. Neither Go Easy Online nor the delivering carrier can be held responsible for short deliveries and damages to packaging and/or items if you do not note these issues on the shipping carrier’s delivery note. This does not affect your statutory rights in the event of the goods being faulty.

5. Drop Shipped Items (Direct from supplier)

Some items may be shipped directly from a supplier. These items may have a 2-3 business days to dispatch time and can be expected to have a delivery time of 3 to 10 days depending on the delivery destination. Go Easy Online cannot be held responsible for the late delivery of drop shipped items. 

6. PO Box and GPO Box Addresses

Only Australia Post can deliver to a PO Box or GPO BOX address. Other shipping carriers will not deliver to a PO Box or GPO BOX address under any circumstance.

7. Will Not Fit

If it is found that the product 'will not fit' through/around any doors/stairwells etc. and the product is subsequently returned, you are responsible for all outward and return carriage costs and a 15% restocking fee will apply.

8. Damage in transit or missing components

Items damaged in transit will not be covered unless you have chosen to pay the shipping insurance at the time of purchase. The Go Easy Online transit shipping insurance covers any damage whilst the item is in transit.

If shipping insurance has been purchased and you have received your item damaged or components are missing a claim must be made via our support center. This claim must be made within 3 days of receiving the order. Proof of purchase and photos of the condition of the received goods are required to be submitted with the claim. If this is not done within the 3 day period of receiving, Go Easy Online has the right to refuse your claim.

9. Same Day Delivery Service

Our Same Day Delivery Service is a pre‑booked delivery option. It is not a same‑day service at the moment the order is placed. After your order is submitted, our team will contact you to arrange a suitable delivery day and a 4‑hour delivery window. Delivery will only proceed once the booking is confirmed by both the customer and the carrier.

Delivery Conditions

• This is a door‑to‑door service only.
• The carrier will not enter your home, go upstairs, enter apartment buildings, or deliver beyond ground‑floor access.
• For items over 20kg, the receiver must assist the driver with unloading due to OH&S requirements.
• If you require a second person to assist with delivery, this can be arranged at an additional cost, payable before the booking is confirmed.
• Drivers cannot unload items over 20kg or long/bulky items on their own.

Please check the size and weight of the product before selecting this service. If unsure, call (03) 8358 5420 for confirmation.

Same Day Delivery Availability

Same Day Delivery is available for selected items within Melbourne metropolitan areas. To check availability, enter your postcode into the freight calculator on the product page or in your shopping cart. This service operates Monday to Friday, 9:00am–5:00pm.

Booking Process

After placing your order:

• You will receive a phone call to arrange a delivery day and time slot.
• Please ensure you provide the best contact number at checkout.
• You must agree to our Same Day Delivery terms and conditions before the booking is finalised.

Delivery Requirements

• Delivery is to front door, ground floor only.
• Couriers cannot enter homes, climb stairs, or install/remove items.
• Items over 20kg require customer assistance to unload.
• Someone must be present at the delivery address for the entire 4‑hour window.

Missed Delivery Policy

Missed deliveries will incur re‑delivery fees, and may also incur return fees if the item is returned to our warehouse or requires re‑booking.

10. PICK UP 

If you wish to pick up your item, you must select pick-up during checkout.

Please make sure your vehicle is of suitable capacity for your purchased item(s). For safety reasons, we cannot physically force products into your vehicle. Please check the packaging dimensions of the product before coming to pick them up. All product dimensions can be found on the specification tab of the product (on the product page) on the website.

Payment needs to be completed prior to collection. Once the order has been paid, processed and picked you will receive an email to the nominated email address informing you that your order is ready for collection. Please do not come and pick up prior to receiving your collection email.

Please bring photo identification and proof of purchase when picking up your item(s).

If you wish to authorise a third party to pick up your order on your behalf you will be required to fill in a pick-up authorisation form and send it back to us.

Click here to download the Pick-up authorisation form.

Pick-up can only occur within our opening hours after the email confirmation has been sent.

Pick-Up Location

Unit 1/25 Westwood Drive
Ravenhall 3023
VIC

Showroom Opening Hours

Monday to Friday: 10:00am - 5:00pm
Saturday: 9:00am - 3:00pm
Sunday/Public Holidays: Closed

Customer Service Phone Lines Opening Hours

Monday to Friday: 10:00am - 4:00pm
Saturday: 10:00am - 3:00pm
Sunday/Public Holidays: Closed

11. Delivery Terms and Conditions

Go Easy Australia is based in Melbourne, Victoria. We ship Australia wide and have a great success rate. Once your order has been processed and is ready for dispatch, Go Easy Australia go to great lengths to ensure a smooth delivery to your door.

We also offer shipping insurance for that extra protection so you are covered from the moment your order leaves our warehouse.

Orders are dispatched daily. They are carefully picked and packed ready for collection from each of our couriers. Due to this process, we ask that you allow 2-3 business days for orders to be dispatched.

Order Processing

Orders are dispatched daily. Each order is carefully picked, packed, and prepared for collection by our courier partners.

Because stock may come from:

• Our Melbourne warehouse, or
• Supplier warehouses across Australia, which may require stock to be transferred to us before dispatch

…we ask that you allow 2–3 business days for orders to be processed and dispatched. This timeframe ensures stock can be received, checked, and prepared for shipping while maintaining the quality and service standards we aim to provide.

Order Process

After placing your order, you will receive an order confirmation email. Once your order has been dispatched, an automated email will be sent with tracking information from your selected courier.

Because some items require transfer from supplier warehouses before dispatch, please allow up to 2-3 business days for your order to be prepared and shipped.

How Stock Is Fulfilled

Depending on availability, your order may be:

• Shipped directly from the supplier (drop‑ship), or
• Dispatched from our warehouse once stock has been transferred to us</